Terms of Use

Legal Notices, Terms and Conditions of Website Use

This website (Site) is provided by VIVA PAYMENT SERVICES S.A. (“VIVA PAYMENTS”) an officially listed European e-money institution licensed to operate in the EEA-31 region. For further information please click here.

By using this Site you agree to abide by the terms and conditions set forth in these Terms of Use.

Limited License

On the terms and subject to the conditions set forth in these Terms of Use, grants you a non-exclusive, non-transferable, limited right to access, use this Site for your personal, non-commercial use, except as otherwise expressly provided herein. You are authorized to view, copy, print, and distribute (but not modify) the content on this Site; provided that (i) such use is for informational, non-commercial purposes only and (ii) any copy of the content that you make must include the copyright notice or other attribution associated with the content. You may not sell, distribute, or transfer the content of this Site to any other person unless you give them notice of, and they agree to accept, the obligations arising under these Terms of Use.
You agree to abide by all additional restrictions displayed on the Site, as it may be updated from time to time. You will comply with all applicable laws in accessing and using this Site.
VIVA PAYMENTS does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information. You are not authorized to copy or use any software, proprietary processes, or technology embodied or described in this Site.
You acknowledge that we may use your Personal Information and data according to our Privacy Policy, which are incorporated herein by this reference. You hereby agree to the terms of our Privacy Policy, including any obligations imposed on you therein.


Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, or other form of joint enterprise or cooperation between us.

Information provided by you

VIVA PAYMENTS does not want you to, and you should not, send any confidential or proprietary information to VIVA PAYMETNS via the Site. You agree that any information or materials that you or individuals acting on your behalf provide to VIVA PAYMENTS will not be considered confidential or proprietary and you hereby acknowledge that no safeguards will be taken by VIVA PAYMENTS to protect unsolicited information submitted by you.

Third Party Sites

As a convenience to you, VIVA PAYMENTS may provide, on this Site, links to websites operated by other entities. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. VIVA PAYMETNS makes no warranty or representation regarding, and does not endorse, any linked web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that VIVA PAYMENTS or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of VIVA PAYMENTS.

Disclaimer and Limitation of Liability

This site (including without limitation any content or other part thereof) contains general information only and VIVA PAYMENTS does not warrant the accuracy or completeness of the content of the Site or the reliability of any advice, opinion, statement, memorandum or other information displayed or distributed through the Ste. You acknowledge that any reliance on any such advice, opinion, statement, memorandum or information shall be at your sole risk.
This Site is provided as is, and we make no express or implied representations or warranties regarding it. Without limiting the foregoing, we do not warrant that this Site will be secure, error-free, free from viruses or malicious code, or will meet any particular criteria of performance or quality. We expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
Your use of this Site is at your own risk and you assume full responsibility and risk of loss resulting from your usage, including, without limitation, with respect to loss of service or data. In no event shall VIVA PAYMENTS or any of its affiliates or their representative officers, directors, shareholders, employees, agents, representatives or licensors be liable (including but not limited to negligence and strict liability) for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort, or otherwise, relating to or arising out of the use of this Site, even if we knew, or should have known, of the possibility of such damages.
The above disclaimers and limitations of liability are applicable to the fullest extent permitted by law, whether in contract, statute, tort (including, without limitation, negligence) or otherwise.

Intellectual Property Rights; No use of VIVA PAYMENTS names or logos

This Site and its contents are protected by copyright, trademark, and any other applicable laws. We and our licensors reserve all rights not expressly granted in these Terms of Use.
“VIVA PAYMENTS”, the VIVA PAYMENTS logo, and local language variants of the foregoing trademarks, and certain product names that appear on this Site (collectively, the “VIVA PAYMENTS Marks”), are trademarks or registered trademarks of VIVA PAYMENTS or its affiliates. Except as expressly provided in these Terms of Use or as expressly authorized in writing by the relevant trademark owner, you shall not use any VIVA PAYMENTS Marks either alone or in combination with other words or design elements, including in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual or any other form.
References to other parties’ trademarks on this Site are for identification purposes only and do not indicate that such parties have approved this Site or any of its contents. These Terms of Use do not grant you any right to use the trademarks of other parties.

Additional Terms

If any portion of these Terms of Use is invalid or unenforceable in any jurisdiction, then (i) in that jurisdiction it shall be re-construed to the maximum effect permitted by law in order to effect its intent as nearly as possible, and the remainder of these Terms of Use shall remain in full force and effect, and (ii) in every other jurisdiction, all of these Terms of Use shall remain in full force and effect.


VIVA PAYMENTS reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use, including with respect to our use of any of your data that we may collect, in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted. Your continued use of the Site after any changes to these Terms of Use are posted will be considered acceptance of those changes.


Questions, comments and requests regarding these terms are welcomed and you should contact us.

Privacy Policy

This Privacy Policy is a binding part of the Terms of Use

This website (the Site) is provided by VIVA PAYMENT SERVICES S.A. (“VIVA PAYMENTS”).  In general, you can visit the Site without telling us who you are or revealing any individually identifiable information about yourself.  We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Site.  For example, we may collect the Internet Protocol (IP) addresses of visitors and, for each IP address, the number and length of visits, pages viewed and browser used.  We may use a log analysis program to determine domain names associated with certain IP addresses and to analyze patterns of use for all or some of the IP addresses we collect.  We may use the information you provide us in aggregate form for internal business purposes, such as generating statistics or developing marketing plans, measuring the use of our Site, and improving the content of our Site.  We may share or transfer such non-personally identifiable information with or to our affiliates, licensees, agents and partners.

Personal Information

There are times, however, when VIVA PAYMENTS may need to obtain personally identifiable information from you, such as your name, address, telephone and email address (Personal Information), in particular in connection with the request for the provision of services.  Unless otherwise disclosed to you, the Personal Information we collect will be used by VIVA PAYMENTS (or by one or more of VIVA PAYMENTS’s affiliates, licensees, agents or partners) to respond to your inquiry and fulfill any requests for the provision of services.

Information security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, provided via this Site. We continually adapt our security measures in line with technological progress and developments.

What are your rights?

You have the right to request information about the personal data we hold on you at any time. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, or when there are other legitimate grounds to keep the data. You can withdraw your consent to us using the data for marketing purposes at any time.


We use a technology called “cookies”.  A cookie is an element of data that, as a result of your visiting our website, will be stored on your hard drive unless you take steps through your internet browser’s privacy settings either to block cookies (or certain types of cookies) or to receive a warning of each attempt to place a cookie, allowing you to block or accept it.  The cookie enables a service we employ to recognize your browser and display our advertising to you on other websites when you visit them.  Cookies are not used by us to store or track any Personal Information from our website visitors.  A cookie does not contain your name, address, telephone number, or email address.  You also have the ability to clear previously placed cookies from your browser.

Third Party Websites

The Site may contain links to other third-party websites.  While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.


This Site is intended only for adult persons. No information should be submitted to this Site by a non-adult user without the consent of his or her parent or guardian.

Disclosure of Personal Information

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. By submitting your Personal Information on the Site, you agree that your data may be transferred to such parties in those circumstances.

We may also disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Your Acceptance and Changes of this Policy

By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.

VIVA PAYMENTS may revise this Privacy Policy from time to time.  If we decide to change the Privacy Policy, we will post the revised Privacy Policy here and the updated date at the bottom of this page. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.  Please note that all such changes will apply to the use of any data that has been collected about you and maintained by us, even if it is collected prior to the time of such changes.

Click here to see the terms and conditions applied for using Viva Wallet Service and Viva Wallet Card Terminals.

Click here to see the list of fees applicable per country.

Last Updated: 03/11/2017