Terms & Conditions


Special Conditions applying to specific business sectors
Car, motorbikes, recreational boating rentals
 
The Professional User is obliged to limit the value of the transaction charged to the customer's payment card as to include only the fee for the rental of the transportation or recreational means, as indicated in the relevant rental agreement. Charges via payment card should include only the amount directly related to the rental of means of transport or recreation and not other causes such as, but not limited to, damage resulting from accidents, property damage, fines or loss of profit. The Professional User is obliged to insure the transportation or recreational means provided for rental, for all related risks, otherwise the Professional User will bear the risk of physical or property damage and general liability

In case of payment card billing for advances on postdated (future) rental of transportation or recreational means to the customer, VIVA PAYMENTS reserves the right either to refuse clearance of the transaction or proceed to pledging of the amount of the transaction, to be released upon receiving the return receipt, issued by the Professional User and hand signed by the customer upon the return to the rental company of the means of transport or recreation.
Hotels
 
Charging payment cards for reservations through VIVA PAYMENTS may be performed within the existing legal framework (Article 8 L.1652 / 10.30.1986) subject to written customer consent being obtained (handwritten signature) on a copy of the cancellation policy / terms of use of the Hotel printed in the language of the client accompanied by photo-copies of (a) customer's ID or passport, (b) customer's payment card, front face only, with the middle digits of the cards number covered.

In case of payment card billing for advances on postdated (future) hotel / rooms to let service to the customer, VIVA PAYMENTS reserves the right either to refuse clearance of the transaction or proceed to pledging of the amount of the transaction which will be released upon receiving the check-out form, issued by the Professional User and hand signed by the customer.
Special Conditions applying to keyed-in transactions
 
In case of keyed-in transactions being explicitly permitted, the Professional User is obliged over and above of the usual identification and verification of the customer as a legitimate owner and user of the payment card, to proceed to the following actions:
  • receive the handwritten signature of the customer on the document of the transaction (receipt or invoice or order form etc.) and maintain signed document for a period of 12 months
  • compare customer's signature on the transaction document with the sample on customer's identification card or passport
  • note and maintain customer's name, address, telephone number and electronic mail address (e-mail)

In case of discrepancy between the data on the payment card and the identification documents of the customer or doubt regarding the legality of possession of a payment card, Professional User is obliged to refuse the transaction and immediately notify VIVA PAYMENTS.

Depending on the outcome of VIVA PAYMENTS transaction screening process or the transactions distinct characteristics, VIVA PAYMENTS may request from the Professional User and the Professional User must provide VIVA PAYMENTS with the document of the transaction, signed by the customer, a photocopy of customer's ID or passport, a photocopy of customer's payment card, front face only, with the middle digits of the cards number covered and written customer consent being obtained (handwritten signature) on a copy of the cancellation policy / terms of use of the Professionals Users establishment, printed in the language of the client.