For the purpose of these Terms, the following words and phrases shall have the meaning attributed to them herein below.
A transaction which is attempted and/or executed by means of VIVA WALLET and/or other VIVA Payment’s Payment Instruments in the framework of which the VIVA WALLET Balance of the User is credited with electronic money corresponding to the monetary equivalent to which the User is legally entitled, as further specified by VIVA PAYMENTS.
A transaction which is attempted and/or executed by means of VIVA WALLET and/or other VIVA Payment’s Payment Instruments in the framework of which the User pays an amount to a third party, regardless of the reason, with the monetary equivalent of which is debited to the User’s VIVA WALLET’s Available Balance, as further specified by VIVA PAYMENTS.
A transaction attempted and/or executed by the User intended to the issuance of electronic money by VIVA PAYMENTS of an amount equal to the monetary value paid to VIVA PAYMENTS for this purpose, and its storage to VIVA WALLET, which credits the Balance accordingly.
A transaction attempted and/or carried out by the User in order to redeem part or all of the electronic money stored in the Available Balance of VIVA WALLET, to collect the respective amount and decrease the Available Balance accordingly.
Any electronic money amount and the equivalent monetary value which is being frozen/ blocked by VIVA PAYMENTS as security of the same and/ or of third-parties receiving or providing payment services (e.g. dispute of a transaction, pending User's Verification Identification process e.t.c.) which the User is not entitled to access or use until it is unfrozen.
A transaction for which the corresponding amount is not credited and/or the beneficiary of such amount is not entitled to receive or claim that amount due to the fact that (a) the transaction is disputed and/ or (b) the transaction is investigated by VIVA PAYMENTS and/ or by any Financial Organizations cooperating with the latter or any competent third party for any reason whatsoever and/ or (c) the procedure for the certification of the identity of the respective payee or payer is pending, and for as long as these conditions continue.
Any Transaction pending completion.
Any natural person or legal entity signed in and using the Services as provided by VIVA PAYMENTS from time to time under the present Terms.
The electronic money issuing and redemption services, as well the payment services provided by VIVA PAYMENTS to the Users, as specified and notified from time to time by VIVA PAYMENTS.
The overall monetary equivalent to electronic money, which is displayed as loaded to VIVA WALLET, which, in addition to the Available Balance, also includes all Pending Transactions, Blocked Amounts and any potential non-cleared credits or debits for any reason whatsoever;
The monetary equivalent to electronic money loaded to VIVA WALLET, which is available for the conclusion/ execution of Payment and Redemption Transactions.
Any User making use of the Services to perform transactions that do not fall within the scope of the User’s professional/ business activity.
Any User making use of the Services to perform transactions that fall within the scope of the User’s professional/ business activity.
The electronic wallet opened and kept by a User with VIVA PAYMENTS, which is credited and debited, accordingly, with the monetary equivalent of the electronic money circulated in the framework of the Transactions carried out by the User through the Services and which provides the User with the possibility to manage the electronic money issuing and payment Services provided by VIVA PAYMENTS as well as the services provided by any undertakings or third party associated with VIVA PAYMENTS or not.
As defined in Law 3862/2010 as effective.
VIVA PAYMENT INSTRUMENT:
the payment instrument defined in Law 3862/2010 as effective and which is issued by VIVA PAYMENTS and may be incorporated in an electronic, digital, paper or magnetic medium, or even be intangible (indicatively and not exclusively VIVA WALLET prepaid cards).
REPEATED TRANSACTION ORDER:
any order given by a User to VIVA PAYMENTS authorizing the latter to conclude specific transactions repeatedly, which the User has preapproved as per their amount, or/and their type or/ and their frequency.
VIVA PAYMENTS BANK ACCOUNT:
The Bank Account kept by VIVA PAYMENTS at an EEA well known credit institution, which is notified in writing to the User for the purposes hereof.
VERIFIED BANK ACCOUNT:
The active bank account kept in the name of a User at a well known Greek credit institution, and regarding which the User has been identified as legal beneficiary, in accordance with the procedure set out in the Terms.
VERIFIED PAYMENT CARD:
An active, prepaid, credit and/or debit payment card, issued by a well known organization of the Financial System in cooperation with Card Associations (VISA & MASTERCARD), in respect of which the User has been identified as legal beneficiary and holder, in accordance with the procedure set out in the Terms.
Physical facilities of VIVA PAYMENTS or VIVA Representatives or via which electronic money issued by VIVA PAYMENTS is distributed.
information files stored in the user’s device by the web server, so that they may be easily recovered when the User visits the relevant website/webpage, in order to facilitate the provision of respective services.
as defined by Law 2251/1994, as in force from time to time.
REFUND TO USER:
The request of any User made under its capacity as payer to be refunded with the electronic money paid in the framework of a Payment Transaction.
REFUND FROM USER:
Any request made by any third party payer to be refunded with the amount paid to the User in the framework of a Collection Transaction.
Natural persons or legal entities providing services in the name of VIVA PAYMENTS who has been duly approved and registered as per this activity by the competent supervisory authority.
defined by Law 2472/1997, as effective.
Certification process of identification details provided by the User.
The procedure followed in order to confirm the data entered and notified by the User in the context of the present agreement, regarding the User’s identity, contact details and attempted Transactions.
The amount equivalent to the Transactions which the User may conclude without a prior special authorization or/ nor any further procedure for the certification of the User’s verification details being required by VIVA PAYMENTS.
the tangible or digital credit, debit and/ or prepaid payment instrument allowing the legitimate holder to conclude Payment Transactions and which has been issued by well known organizations of the Financial System.
VIVA E-MONEY CODE:
The special, prepaid, electronic, numerical code, issued by VIVA PAYMENTS and distributed by VIVA Representative, in the context of FREEPOS Service (detailed terms here
), in which e-money of specific monetary value is stored and with which Users may conduct Loading Transactions by crediting code’s equivalent e-money amount to their VIVA WALLET.